Complaints Policy

1. Overview

Vyxen is committed to maintaining a safe and lawful platform for all users. This Complaints Policy explains how you can report content that you believe is illegal, harmful, or otherwise violates our Terms of Service, and describes how we handle those reports.

2. How to Report Content

If you encounter content on Vyxen that you believe is illegal or violates our Terms of Service, you can report it using any of the following methods:

• In-App Reporting: Use the report button available on any post (via the three-dot menu) or on any user profile (via the dropdown menu). You will be asked to select a category and may provide additional details.
• Email: Send a report to support@vyxen.net with a description of the content, why you believe it violates our policies, and any relevant links or screenshots.

You do not need to be a registered user to submit a complaint via email. All reports are treated confidentially.

3. What You Can Report

You may report content that you believe falls into any of the following categories:

• Content that is illegal or depicts illegal activity
• Content involving minors or the exploitation of minors
• Harassment, bullying, or threats of violence
• Hate speech or discrimination
• Non-consensual intimate imagery
• Spam, scams, or fraudulent activity
• Intellectual property infringement
• Any other content that violates our Terms of Service

4. Review Process

All complaints are reviewed by our moderation team. Here is what happens after you submit a report:

• Acknowledgment: Your report is logged and assigned a status of Pending.
• Initial Review: A member of our moderation team reviews the reported content against our Terms of Service and applicable laws. The report status is updated to Under Review.
• Investigation: If needed, we may gather additional context, including reviewing the reported user's history and any related content.
• Resolution: A decision is made and the appropriate action is taken. All complaints will be reviewed and resolved within five (5) business days of receipt.

5. Potential Outcomes

After reviewing a complaint, our team may take one or more of the following actions depending on the severity of the violation:

• Content Removal: The reported content is removed from the platform.
• Account Warning: The reported user is notified of the violation.
• Account Suspension: The reported user's account is temporarily suspended.
• Account Termination: The reported user's account is permanently terminated.
• Referral to Authorities: In cases involving illegal activity, the matter is referred to the appropriate law enforcement agencies.
• Dismissal: If the report does not constitute a violation, it is dismissed with no further action.

6. Appeals and Content Takedown

If you have been depicted in content on Vyxen and did not consent to its publication, or if your consent has been revoked or is void under applicable law, you have the right to request its removal. To submit a takedown appeal, please email us at support@vyxen.net with the following:

• Your name and contact information
• A description or link to the content in question
• A statement explaining that you are depicted in the content and that you did not consent to its publication, or that your consent has been revoked

We will review all takedown appeals and respond within five (5) business days. If our investigation determines that consent was not given or is void under applicable law, the content will be removed.

7. Moderation Appeals

If you are the subject of a moderation action and believe the decision was made in error, you may appeal by emailing support@vyxen.net with your username, the content or action in question, and an explanation of why you believe the decision was incorrect. Appeals are reviewed by a different member of our team and we will respond within five (5) business days.

8. Dispute Resolution

If there is a disagreement regarding the outcome of any appeal, we will allow the disagreement to be resolved by a neutral third-party body.

9. Contact

If you have questions about this policy or need help submitting a complaint or appeal, please contact us at: support@vyxen.net